Refund policy

Thank you for shopping with us! We strive to provide quality products and excellent customer service. If you need to return an item, please review our return and refund policy below.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  1. Return Window: The item must arrive back at our store no later than 30 days after the date it was received by you.
  2. Condition: The item must be in new and original condition, unused, and free from signs of wear or damage.
  3. Parts and Packaging: All parts, accessories, tags, and original packaging must be included and intact.

Shipping Costs

  • Return Shipping: Customers are responsible for the cost of return shipping.
  • Original Shipping Costs: These are non-refundable.

Refund Processing

  • Inspection: Refunds are processed once the returned item has been received and inspected.
  • Payment Method: Refunds are issued back to the original form of payment used at the time of purchase.

Damaged Items

If your item was received damaged, please refer to our Shipping Policies for guidance on reporting and resolving such issues.

How to Initiate a Return

We’ve made the return process simple with our self-guided return system on Shopify. Please follow these steps:

  1. Go to the Returns Portal
    Visit our returns portal at Account Page.

  2. Enter Your Order Information
    Provide your order number and the email address used for the purchase.

  3. Select the Item to Return
    Choose the item(s) you wish to return from your order.

  4. Review Return Eligibility
    Ensure your item meets the return eligibility criteria outlined above.

  5. Print Your Return Label
    Once your return is approved, you will be provided with a return label. Please note that shipping costs are your responsibility and will be deducted from your refund.

  6. Ship Your Item
    Package the item securely with all original parts, accessories, and packaging. Affix the return label and ship it to the address provided.

  7. Wait for Confirmation
    After we receive and inspect your returned item, you’ll receive an email confirming your refund has been processed.

If you have any questions or need assistance, don’t hesitate to contact our customer service team at shop@progressivesports.com.

Thank you for choosing Sandy Point Progressive Sports! 🌊